NWZ-ZX1 System Software Update Program Download Service

February 5, 2015

Sony Corporation
Sony Marketing (Japan) Inc.
Sony Customer Service (Japan) Inc.

For owners of Walkman NWZ-ZX1, we offer ZX1 system software update program to the latest version 1.14.

Please read carefully the following instructions.

[Contents of the update]

This utility updates the Walkman® player to system software version 1.14 and provides the following benefit:

･Supports Hi-Res Audio output cradle (BCR-NWH10) .

* This update program is necessary if you use Hi-Res Audio output cradle
(BCR-NWH10)
* This update is not necessary if your Walkman has already been updated to system software version 1.14 by the automatic system software update function.

* This update includes the past update contents of ZX1.

[Applicable Models]

NWZ-ZX1(E)

[Release Date]

2/5/2015

[Version]

1.14

[How to confirm the Model and the System software version]

Please confirm the Model and the System software version from the steps below.

In the Home screen, tap , and then tap [Settings].
Tap [About device].

Confirm the Model number and Build number.

[Target PC environments]
* OS

- Windows 10(Added on Mar.2 2017)
- Windows 8.1
- Windows 8.1 Pro
- Windows 8
- Windows 8 Pro
- Windows 7 Ultimate (Service Pack 1 or later)
- Windows 7 Professional (Service Pack 1 or later)
- Windows 7 Home Premium (Service Pack 1 or later)
- Windows 7 Home Basic (Service Pack 1 or later)
- Windows 7 Starter (Service Pack 1 or later)
- Windows Vista Ultimate (Service Pack 2 or later)
- Windows Vista Business (Service Pack 2 or later)
- Windows Vista Home Premium (Service Pack 2 or later)
- Windows Vista Home Basic (Service Pack 2 or later)
- macOS™ v10.8～10.12(Revised on Mar.2 2017)

* Hardware requirements

- CPU
1 GHz or more

- Memory
1 GB or more (32bit) / 2 GB or more (64bit)

[Before Update]

After updating, the system software cannot be reinstated an earlier version.

Please transfer all data from the unit to the computer in advance, since the data may be lost when upgrading as they are remained on the unit. We cannot guarantee in case the tracks and the data are damaged or deleted by this update.

When upgrading, the unit is needed to have a free space about 350 MB. Please confirm the size from the steps below.

In the Home screen, tap , and then tap [Settings].
Tap [Storage].

Confirm the “Available” of “USB STORAGE”.

Confirm that the low free space notification icon does not appear on the status bar. If internal storage free space is less than 10% (approx. 100MB), system may not boot properly, or settings and application data may not be inherited properly.

When downloading the program and upgrading the system software, log on to the computer with the administrator name o with any name which belongs to the administrator.

If you are using Windows 8/8.1, Windows 7 or Vista operating system, a User Account Control dialog box may be displayed. Click "Continue" or "Yes" to proceed.

[Update procedure]

Disconnect your Walkman from PC.
Prepare for this update by the following steps.

A) In the Home screen, tap , and then tap [Settings] - [Storage].
B) Tap , then tap [USB computer connection].
C) Tap [USB storage] to be checked.
D) Tap [Connection settings], then tap [USB auto connection] to be unchecked.
The update program download is started by clicking “Download” button on the bottom of this announcement. Following the displayed dialog box, save the file in your PC.
Quit all software running on PC.
Double click the saved file, and work by following displayed massages.
Connect your Walkman to PC, when “Connect the device to update the software.” appears. Then tap [Turn on USB Storage](*1) on Walkman screen. The message appears, then tap [OK].

Note: If (*1) does not appear, swipe the status bar, tap "USB connected" on the notification panel, tap "Turn on USB storage", and then tap "OK".
- Please do not disconnect the unit from the PC during upgrading.
- During upgrading, USB connection is automatically controlled and “Connecting USB” indication is off with the control. Also, the USB disconnect message may appear on some computers.
When the message of completing upgrading is displayed, click [Finish] button.
When lock screen appears on Walkman, then drag (key mark) from left to right.
When the update program displays “1.14” on Walkman, tap [OK].
Return [USB auto connection] enabled by the following steps.

A) In the Home screen, tap , and then tap [Settings] - [Storage].
B) Tap , then tap [USB computer connection].
C) Tap [Connection settings], and tap [USB auto connection] to be checked.

[After update]

Please confirm the version when the update program is installed successfully with following [How to confirm the Model and the System software version] steps.
The update program installation is succeeded when “1.14” is shown on the screen.

- for Windows -

- for Macintosh -

Note: We provide the single updater module for all countries (except Japan, China) for NWZ-ZX1

[Contact outside Japan]

Please contact a nearest Sony service center stated on the backside of the warranty card.

[Privacy Policy]
Personal information, such as your name, mailing address and/or telephone number, provided to the contact above shall be kept and used by Sony Corporation, Sony Marketing (Japan) Inc. and Sony Customer Service Corporation collectively and partially (hereinafter referred to as "Sony") only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

* Corporation in charge of handling the personal information received in connection with this announcement is Sony Corporation.

* With regard to Sony's policy of handling the personal information, please refer to "Sony Group Privacy Policy"

* Please contact to the above Sony call center if you wish to inquire, modify, erase or suspend to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)