Thank you for your continued interest in Sony products.
In Sony CRT color TVs manufactured before the end of 1990, a particular internal component has been found in some cases to suffer age deterioration following very long term usage and thus overheat. This overheating may, in rare cases, cause the component to catch fire and result in a burn to TV set, and at times damage to surrounding property.
In light of the above, we would like to ask you to stop using Sony CRT color TVs manufactured before the end of 1990.
[ Covered models ]
<Model list>
KV-1222R
KV-1230WP
KV-1240WP
KV-1356R
KV-1400AN
KV-1414WR
KV-1420ME
KV-1430CH
KV-1432ME3
KV-1454RWP
KV-1473RWP
KV-1483RWP
KV-1484MT
KV-1546R
KV-1554R
KV-1602M7
KV-1654RWP
KV-1713
KV-1746R
KV-1842E
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KV-1882AEB
KV-1882CH
KV-1882ME3
KV-1942R
KV-1946R
KV-1954R
KV-1982M7
KV-19FX1MT
KV-2022MR
KV-2024AE
KV-2032ME
KV-2032ME
KV-2054RWP
KV-2072ME5
KV-2072ME5MK2
KV-2082ME7
KV-2092CH
KV-2092MR
KV-20XBR
KV-2100WX
|
KV-2153MT
KV-2156R
KV-2182DC
KV-2182DH
KV-2182M9
KV-2184P
KV-2184TC
KV-21FX1MT
KV-21VX1MT
KV-2552M9
KV-2553MT
KV-25XBR
KV-2782ME7
KV-27VX1MT
KV-2900
KV-2964MT
KV-3400D
KV-4000
KV-5200
KV-5300
|
KV-6000BE
KX-1901
KX-1901A
KX-20PS1
KX-20PS2
KX-21HG1
KX-2501
KX-2501A
KX-27HG1
KX-27HG2
KX-27PS1
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[ Contact Information ]
<Contact in Japan> (in Japanese only)
| Sony TV Call Center: |
0120-256-654
(accessible from fixed phone/cellular/PHS phones) |
| Opening hours: |
Monday through Friday - 9:00 to 18:00
Saturday, Sunday and Holidays - 9:00 to 17:00
* Excluding year-end/new year holidays |
|
<Contact outside Japan>
Please contact a nearest Sony service center listed on the following site:
https://www.sony.jp/products/overseas/contents/info.html#info02
<Privacy policy>
Personal information, such as your name and/or mailing address, provided to Sony TV Call Center shall be kept and used by Sony Corporation, Sony Marketing (Japan) Inc. and Sony Customer Service Corporation (collectively or partially, "Sony") only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such responding work. In such cases, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information. Sony Corporation will be responsible for handling of the personal information received in connection with this announcement.
With regard to Sony's policy of handling of the personal information, please refer to "Sony Group Privacy Policy" and "Announced Items Based on the Act on the Protection of Personal Information."
If you have any queries in relation to the manner of handling of personal information provided to a Sony service center, please contact such Sony service center.
* Please contact the Sony TV call center or a Sony service center if you wish to inquire, modify, erase or suspend to use your personal information provided in connection with this announcement. (Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to respond in accordance with the purpose of usage mentioned above.)
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