Overseas Model Customer Support

It has come to our attention that we failed to notify owners of the Walkman A series [NW-A1000] and [NW-A3000] overseas models that these products cannot be used in Japan. We wish to clarify this point as below:

Please do not use this product in Japan.
Please contact the information desk below for any inquiries related to this issue or for general information on service
for overseas models.

We apologize for the inconvenience and will work to improve our products and services. We sincerely request your continuing patronage of Sony products.

February 9, 2006
Sony Corporation
Sony Marketing (Japan) Inc.

[Target product] Walkman A series overseas model

model name	serial number
NW-A1000	5431819 - 5653164
NW-A3000	5042079 - 5280631

[To confirm the serial number] It is displayed on the label on the back of the product.

Contact

[Contact in Japan]
"Service for overseas model"call center
-	Toll Free line	0120-551-055 (accessible from PHS/mobile phones) *Please make sure to have your Walkman A series ready when you call
-	Operating hours	9:00am-8:00pm during weekdays 9:00am-5:00pm on Saturday, Sunday and public holidays (Closed over the year-end/New year holidays)
[Contact outside of Japan]
-	Please contact nearest Sony service center written on the back of the warranty.

Personal information, such as your name and mailing address, provided to the contact above will be kept and used only for the free repair service. The information may be disclosed to third party subcontractors that operate such service on behalf of Sony, but will be strictly controlled and will not be used for any other purposes.