商品情報・ストア Overseas Models(海外规格产品) Warranty Service Information

Basic Info

Warranty Service Information

The Overseas Models are covered by a common
warraty in a wide range of countries / areas.

Common warranty service is offered in 47 different countries/areas.

When Japanese version electric appliances brake down in overseas, you may face problems such as no repair parts available, long repair time, excessive repair fees, etc. However, you may never need to worry about them anymore if you purchase Sony Overseas Models.
Each of these models comes with an international guaranty service, allowing you to enjoy the full benefit of free repair service within 1 year from the date of purchase at Sony service stations or authorized distributors in 47 countries and regions such as Japan, Europe, Americas, Asia, Africa, and Oceania mentioned on the warranty card.

※Warranty service may not be provided for some products.

◆The Sony product guarntee system operates in 47 countries/areas worldwide.

EUROPE United Kingdom, Russia, Ukraine, Netherlands, Switzerland, Austria, Spain, Portugal, Germany, France,Belgium, Sweden, Denmark, Italy, Greece, Norway, Finland
NORTH AMERICA
LATIN AMERICA		 U.S.A., Canada, Panama, Chile, Puerto rico, Mexico, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua
ASIA Singapore, Mainland China, Taiwan, Japan, Hong Kong, Malaysia,Korea, Thailand, Philippines, India, Indonesia
AFRICA South Africa
OCEANIA Australia, New Zealand
MIDDLE EAST U.A.E., Qatar, Bahrain, Lebanon

(2*) : Repairs performed at stations other than those listed on the Warranty Card will be charged.


Service support for your product is offered in the countries/areas listed below. To locate your nearest Sony Service Center or Authorized Service Center, please visit the local Sony Support website.


North America

Latin America

Europe

Middle East

Oceania

Asia

Africa

Japan

    • To receive the warranty services, the

      defective product has to be delivered

      to dealers you purchased the product

      at or to the following Sony Service

      Stations.

    • TOKYO

      Sony Service Station Akihabara

      1F Akihabara Shinkou Daiichiseimei Building

      3-1-2 Ueno Taito-ku, Tokyo, 110-0005

      Japan

      Tel. 03-5818-0521

      https://www.sony.jp/overseas/

    • OSAKA

      Sony Service Station Nipponbashi

      1F Namba Tsujimoto Nissei Building

      1-13-17 Nambanaka, Naniwa-ku

      Osaka-shi, Osaka, 556-0011

      Japan

      Tel. 06-6643-1501

As of January 2025

For futher assistance,call :
Sony Customer Information Center Japan

0120-777-886

Toll-free number availlable only in Japan.

Mobile phone&PHS :

050-3754-9555

Japanese Only

Lines open Monday through Friday :9:00am to 6:00pm; Closed on National holidays in Japan